Confidentiality
Pause You Counselling maintains strict confidentiality with regard to client's notes and personal details and offers you all the confidentiality which the law allows. Wherever possible sharing of client information will be discussed with and your written or verbal consent requested. Your privacy will be kept protected and confidential. The following is a list of exceptions:
a) Duty to Warn and Protect: If you disclose a plan or threat to harm yourself, I am required to notify your family and notify legal authorities. In addition, if you disclose a plan to threat or harm another person, I am required to warn the possible victim and notify legal authorities.
b). Abuse of Children and Vulnerable Adults: If you disclose, or it is suspected, that there is abuse or harmful neglect of children or vulnerable adults (i.e. the elderly, disabled/incompetent), I am required to report this information to the appropriate state agency and/or legal authorities.
c) Prenatal Exposure to Controlled Substances: Therapists must report any admitted prenatal exposure to controlled substances that could be harmful to the mother or the child.
d) Minors/Guardianship: Parents or legal guardians of non-emancipated minor clients may have the right to access the clients’ records.
e) Insurance Providers: Insurance companies and other third-party payers are given information that they request regarding services to the clients. The type of information that may be requested includes: types of service, dates/times of service, diagnosis, treatment plan, description of impairment, progress of therapy, case notes, summaries, etc.
f) Supervision: What is discussed during therapy session is kept confidential, however, I may discuss your case in supervision to design new strategies to assist you.
Privacy Policy
Pause You Counselling gathers information that users provide through optional and voluntary submissions. These submissions are for clients to receive further information about services offered at Pause You Counselling. Under no circumstances does Pause You Counselling divulge any information about an individual user to a third party. Your privacy is of the utmost importance. This privacy statement discloses what information I gather and how it is used.
Pause You Counselling gathers information through:
a). Form submissions: Users can choose to enter their details to receive further information relating to receiving a service. The information gathered from this form is used for identifying users needs and to provide contact information for further communication about our products and services as specifically requested.
b) “Contact Us” form submission: Users can choose to request further information or ask questions directly from our online enquiry form. The information gathered from users will be used to make contact with these clients to provide answers to their questions and not for any other purpose.
c) Children: Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), Pause You will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
By using this site, you consent to the collection and use of this information by Pause you. If we decide to change our privacy policy, I will post those changes on this page so that you are always aware of what information collected, how it is used, and under what circumstances it is disclosed.
Cancelation Policy
At Pause You Counselling, we have a Did Not Attend (DNA) Fee and a Late Cancellation Fee in place. Clients are required to provide a minimum of 24 hours' notice if they are unable to attend or need to reschedule an appointment. If a client does not attend a pre-booked session or fails to provide at least 24 hours' notice to cancel or reschedule, the full cost of the missed session will be charged as the DNA/Late Cancellation Fee. This is because the reserved time cannot be offered to another client. Please note that this fee must be paid before scheduling any future appointments with your therapist. We appreciate your understanding and cooperation in ensuring that the practice can continue to operate efficiently and provide timely support to our community.