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What's the Best Fit? Online or In-Person Therapy?

The emergence of online therapy has brought about significant changes in how individuals seek support and guidance for their emotional well-being. Traditionally, in-person counselling has been the norm, but the rise of digital platforms and our experience with lockdowns has introduced a new avenue for the delivery of therapy. As both modalities offer unique advantages, it's important to understand the benefits of each to make an informed decision about which approach best suits your needs.

Accessibility and Convenience

One of the most notable advantages of online therapy is its accessibility and convenience. With just a stable internet connection and a compatible device, individuals can access therapy from the comfort of their own homes or any location of their choice. This eliminates barriers such as transportation issues, geographical constraints, and the need to take time off work or school for appointments. Online therapy allows for greater flexibility in scheduling sessions, making it easier for individuals with busy lifestyles to prioritise their mental health without disrupting their daily routines.

Anonymity and Privacy

For some individuals, the prospect of attending in-person counselling sessions can be daunting due to concerns about privacy and stigma. Online counselling provides a level of anonymity that can alleviate these worries, allowing clients to engage in therapy discreetly from a location where you feel comfortable and secure. This anonymity can be particularly beneficial for those living in small communities or for individuals seeking support for sensitive issues they may be hesitant to discuss in a face-to-face setting.

Expanded Access to Specialists

Online therapy has the advantage of breaking down geographical barriers, enabling individuals to connect with therapists who specialise in specific areas or therapeutic approaches that may not be readily available in their local area. This expanded access to a diverse pool of therapists allows clients to find the best match for their unique needs and preferences, ultimately enhancing the effectiveness of the therapeutic process.


In-person counselling often entails additional expenses, such as transportation costs and potential care arrangements, which can contribute to the overall cost of therapy. Online therapy eliminates many of these extra costs, making it a more affordable option for individuals seeking mental health support. This is particularly relevant for people caring for someone under the NDIS. If in home support is required this can take a chunk from the NDIS budget.

Flexibility in Communication

Online therapy offers various communication options, including video sessions, phone calls, instant messaging, and email correspondence. This flexibility allows clients to choose the communication method that best suits their comfort level and preferences. For individuals who may feel more comfortable expressing themselves in writing or who have difficulty articulating their thoughts verbally, text-based therapy can be particularly beneficial. Flexibility in communication benefits people living with chronic illness or disability.

Comfort and Familiarity

Engaging in therapy from familiar surroundings can create a sense of comfort and security for many individuals, which may facilitate a deeper level of introspection and self-exploration. Being in a familiar environment can also help clients feel more relaxed and open during sessions, potentially leading to more productive therapeutic outcomes.


While both online therapy and in-person counselling offer valuable support for improving mental health and well-being, each approach has its own distinct advantages. Online therapy provides unparalleled convenience, accessibility, and flexibility, making it an appealing option for many individuals seeking therapy. However, it's essential to consider factors such as personal preferences, the nature of the presenting issues, and the therapeutic relationship when deciding between online therapy and in-person counselling. Ultimately, the most effective approach is one that aligns with the individual's unique needs and circumstances, fostering a supportive environment for growth, healing, and personal development.

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